Electronic Incident Management System
A comprehensive technology platform designed for a variety of safety and quality improvement activities. The system was developed initially in The Netherlands, in cooperation with top international staff safety experts, to international standards and has been adapted for New Brunswick. Designed using a continuous quality improvement framework, it provides the foundation for collaborative learning and knowledge exchange in staff health.
This cloud based system designed for easy on-line staff reporting of OHS Incidents. The bilingual report form will capture necessary information to process incidents and can easily discern between an internal report or direct electronic filing to WorkSafeNB.
A key strength is that this app is very comprehensive. It not only collects information on reportable events, it has features that enable managers to classify incidents according to a color-coded risk matrix, which helps to define managers’ actions. It enables managers to also classify root causes of problems according to a standard classification methodology. As well, it includes important visual tools for the systematic investigation of problems. These tools guide investigators in the crucial conversations with staff, when a serious problem has occurred.
Another key strength is that the system is very flexible and can be easily configured to the smallest detail without programming. This includes easy modification of all forms, configuration of alerts and notifications, building and displaying reports, assignment of user rights and the steps that managers take to investigate incidents.
Once a from is completed, a link to the report shows up on the desktop and the report is prioritized, based on standard criteria. Real-time dashboards also display data captured by the system. This gives organizations an up to the minute visual of the current situation. Determination of who sees what, and who can modify information, is configured through the system’s user management features. Each user has their own view that determines which incidents are available to them for viewing and which ones they can change. Each organization has a customized dashboard (overview page) showing new incidents, incidents grouped by risk rating and incidents that need to be discussed. When the status of a pending report has been changed, reports can be created on all files with the status indicating “new”. This allows the user to prioritize and quickly view, which files need to be addressed first.
Patient Safety Dashboard
For more information on how your organization can access this software
- Please contact NBCCSA office: 506-454-3136 or firstname.lastname@example.org